LS3: Transforming Conflict
All people receive information through their own filters of perception and experience
creating differences of interpretation, differently aligned priorities and alternative
perceptions of reality. These differences often become disputes, which can gradually,
or quickly, turn into conflict. Adversarial workplace dynamics introduces considerable
angry passion to the conflict. If people become angry, it is because they care.
By refocusing from "what we are angry about" to "what do we care
about" transformation happens. This training acknowledges the "destructive
energy of anger," refocuses it into the "creative energy of caring" and
anchors it into new directions of relationship.
the course description [PDF approx. 55 KB]