Conflict is a given. We're surrounded by it. From the minor
office spat to international misunderstandings leading to
war and mass destruction, conflict is simply a part of life.
It is unrealistic to hope that conflict will go away anytime
soon, but what is realistic is developing skills that will
help you and your organization deal effectively and responsibly
with conflict. From a leadership perspective, it's not the
absence of conflict, but what we do about it that counts.
GWLI offers conflict resolution support in the following
Dispelling the myths of conflict: examining
the mythology of conflict - does our belief system
support a healthy approach to conflict resolution? Is an
attitudinal shift the first order of business?
an essential step to resolving conflict is to recognize
its symptoms and to understand its causes.
Positions vs. Interests:
the positions taken in conflict tend to entrench it,
and often mask what is at the heart of the conflict - diverging
CR techniques: from negotiation to arbitration,
there is a spectrum of CR interventions that can be
brought to bear, depending on the nature and severity of
conflict, and the urgency for resolution.
Getting started - how to
encourage parties involved in conflict to commence
the process of resolution.
Resources: - go it alone; go it alone
with coaching; using third party neutrals; calling
in the experts.
Implementing agreements: even when agreement
is reached, it can be a challenge to ensure its implementation;
how to enable the creation of agreements that survive
for the long haul?
GWLI has the resources and the expertise to support your
growth as a leader in conflict resolution.
We will tailor
our programs to meet your needs.